FAQ

WHERE DOES MY ORDER COME FROM?
All shop orders are currently fulfilled by ShipWizard

(International orders currently paused)
INTERNATIONAL ORDERS ADDRESSES MUST BE IN ROMAN CHARACTERS
most of my packages are shipped via USPS which ONLY accepts packages that have an address and recipient that are written in roman characters! Please make sure that when you order you put both your name and address using roman characters or else the package will be returned to me and you'll have to pay for shipping again.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are fulfilled every Monday-Friday 8AM-6PM EST

Orders are to be shipped within a week of your purchase - although with higher volumes of orders this may take longer.

All orders will be sent with tracking numbers that you should receive as soon as your item ships. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Make sure you put the correct address or else the package will be returned & you will have to pay for shipping again.

DAMAGED ORDER
Please send me a DM on Twitter @zamsire or through our website's contact form with your order # and pictures of the damaged order within 7 days of receiving

INTERNATIONAL SHIPPING COVID RESTRICTIONS
Unfortunately for UK & EU customers there is a VAT tax that is applied to orders that must be paid at the local post office when you pick up your package. Please also expect your package to be held for 2 weeks, which will add to the international shipping time.

if you do not pay the fee in time then your package will be returned to us. if you want it sent again you'll have to pay shipping again. take care of your order in a timely manner to avoid this.